Frequently Asked Questions

What are the functions of the iKomek Unified Contact Center?

Today, the Unified contact center iKomek renders more than 1050 services of divisions and public enterprises of the Astana Mayor’s office. We have developed an operational response algorithm for 164 types of emergency situations, the time of elimination of which depends on their complexity.

What kind of requests can be addressed to the iKomek Unified Contact Center?

To the Unified contact center iKomek you can send any requests on all issues of city life: issues of improvement of the city, life support services, Astana-ERC, open wells, public transport, work of cooperative of apartment owners and others.

What should I do if I have questions about the quality of service of the iKomek Unified contact center operators?

If you have any questions regarding the quality of the service of operators, please contact the iKomek Quality Control Center:
1. +7 (7172) 55-66-55 (from 9 am to 6 pm from Monday to Friday);
2. service_ikomek@astana.kz.

What other alternative ways I can contact the iKomek Unified Contact Center?

1. Telegram-bot: https://t.me/astanaikomek109_bot;
2. Call to number 109 (free from mobile and landline phones).