Mayor's Office of Astana

Official Website of the Mayor’s Office of Astana

Frequently Asked Questions

28.09.2016, 23:36

Question: Hello! What kind of assistance is there provided by the state to open a kindergarten?

Answer: The type of business in regard to opening of a kindergarten that you are planning to implement is topical nowadays. Today, the government implements a number of programs aimed at the development and support of small and medium-sized businesses; "Business Roadmap 2020" is one of the most effective. Since your business is listed among the priority sectors of the economy for the Program participants, when obtaining credit loans from the second-tier banks, you can take advantage of government support in the form of interest rate subsidies, loan guarantee. In availability of the state expertise for the external networks (sewerage, water supply, etc.), you may receive state support to admit the missing infrastructure for the project. If you are offering an innovative project, then you can participate in the project on the allocation of state grants. In addition, "Damu-Komek" women's entrepreneurship development programs are being implemented through “Damu” Entrepreneurship Development Fund” JSC. Detailed information is available through www.damu.kz, www.dkb2020.kz websites.

In general, free advice, training courses for the beginning entrepreneurs are provided by Astana Chamber of Entrepreneurs in regard to the opening and establishment of businesses. Further advice can be obtained from the Entrepreneurs Service Center (ESC) at 8a Kazhymukan Str., or by contacting the call-center 1408.

2. Question: How will be carried out the acceptance of the notification procedure for the collection (finishing), storage, processing and sale of scrap iron and waste products of nonferrous and ferrous metals by legal entities?

Answer: Due to the fact that on April 22, 2016 the Law of the Republic of Kazakhstan "On Amendments and Additions to Certain Legislative Acts of the Republic of Kazakhstan on the Issues of Reducing Permitting Documents and Simplifying Permitting Procedures" dated March 29, 2016 No. 479-V was made effective, according to which the public service for license issuance related to collection (finishing), storage, processing and sale of scrap iron and waste products of nonferrous and ferrous metals by legal entities was abolished and transferred from permitting to notification procedures.

In this regard, the notification procedure will be carried out in accordance with the Order of the Minister of National Economy of the Republic of Kazakhstan dated June 1, 2016 No. 232 “On Amendments and Additions to the Order of the Minister of National Economy of the Republic of Kazakhstan dated January 6, 2015 No. 4 “On Approval of Forms for Notification and Regulations for Notifications Acceptance by Public Authorities, as well as on the Appointment of Public Authorities Engaged in the Notification Acceptance”.

Currently, the central government authorities are working on the development of qualification requirements for the notification procedure.

3. Question: Good afternoon! Where can I read the terms of competition for 1 000 street vending sites in Astana? How can I learn about the deadlines for the application submission, what is required to participate? Where and to whom can I pass the prepared documents? Thanks in advance for your reply.

Answer: At present, the Mayor’s Office of Astana has defined and agreed upon 1 000 sites for the arrangement of street vending.

Street vending include: wheels on meals, coffee shops, bakeries, ice cream shops, sale of newspapers, vegetables, fruits, gift shops, etc.

For convenience of businessmen, applications can be submitted through www.smart.astana.kz.

After the invitation to applications is published, the list of documents required to participate in the competition will be available atwww.astana.gov.kzwebsite for download.

The list of documents required for participation in the competition:

1) application form in accordance with Annex No. 2 to this Instructions;

2) a copy of the certificate of registration of an individual entrepreneur or legal entity registered in Astana;

3) a draft of the commercial facility, providing general information, situational scheme, master plan, site plans, facades, perspective views, outer sheet finishing or the facility passport indicating the exterior, manufacturing material, manufacturer’s address;

4) a document certifying the authorities of the representative (if required);

5) tax clearance certificate at the time of application submission;

The contract will provide observance of aesthetic, sanitary and fire safety standards; at the same time the amount of rent will depend on the zoning (passability) according to the passability and remoteness criteria.

Any details can be obtained by contacting “Astana” SPK” NC” JSC, Tel: 55-49-73, Mobile: 8 778 375 24 07, and Astana Office of Entrepreneurship and Industry, Tel: 55-69-13; an email1000_mest@mail.ruhas been also created for the convenience of business entities, through which information on the implementation issues will be provided.

Applications shall be accepted only from small and medium-sized businesses.

4. Question: I would like to ask the following question: I am the founder of a LLP. I would like to get a permission to trade in the square of ​​Astana during holidays. How can I do that? Should I submit a request by email or orally? What are the deadlines for such requests submission? Whatdocumentsarerequired?

Answer: In order to participate in outdoor trade activities, it is required to write a statement to Astana Office of Entrepreneurship and Industry (11 Beybitshilik Str., Room 520a).

It is necessary to get approval of the range of the menu and products to be sold with Astana Department for Consumer Rights Protection.

You are also required to ensure fire safety items availability.

Information is attached.

In case of any further questions, you can contact Astana Office of Entrepreneurship and Industry at: 11 Beybitshilik Str., Office 521. Tel. 55-69-11, 55-69-13.

5. Question: I would like to ask you the following questions regarding installation of the pavilion and the subsequent sale of food products (vegetables) near a residential complex (residential complexes):

1. Which authority should I address this issue to?

2. What are the required permits?

3. Should I purchase the land plot under the pavilion or can I rent it, and how much will it cost, according to the normative legal acts?

Answer: "1000 Sites - Street Vending" program was developed by the Mayor’s Office of Astana in order to support small and medium-sized businesses.

The approved types of street vending include: wheels on meals, coffee shops, bakeries, ice cream shops, sale of newspapers, vegetables, fruits, gift shops and flower stalls.

Terms for the exterior of the pavilions, materials to be used, dimensions and other requirements have been attached (presentation).

In this regard, documents shall be submitted online throughwww.smart.astana.kzwebsite within 15 calendar days from the date of the invitation. Invitation to applications submission is published atwww.astana.gov.kzwebsite.

A list of land plots, indicating address, area and cost of rent per year, is published on the website along with the invitation.

A land plot is provided for rent for a period of 7 years.

A contract, which provides compliance with aesthetic, sanitary and fire safety standards, is signed with the business entity; at the same time, the amount of rent will depend on the zoning (passability) according to the passability and remoteness criteria.

Applications shall be accepted from small and medium-sized businesses only. When submitting an application, it is required to enclose the following documents:

1) application form (sample);

2) a copy of the certificate of registration of an individual entrepreneur or legal entity;

3) a document certifying the authorities of the representative (if required);

4) tax clearance certificate at the time of application submission;

5) entrepreneurs applying for a land plot with the area less than 9 sq. m. are required to provide a draft of the commercial facility.

6) entrepreneurs applying for a land plot with the area of 9 sq. m. and more are required to provide information about the manufacturer indicating its address.

Any details can be obtained by contacting “Astana” SPK” NC” JSC, Tel: 55-49-73, Mobile: 8 778 375 24 07, and Astana Office of Entrepreneurship and Industry, Tel: 55-69-13; an email1000_mest@mail.ruhas been also created for the convenience of business entities, through which information on the implementation issues will be provided.

6. Question: Hello! Can you, please, help me with information about where I should address to regarding street sale of ice cream and soft beverages in the city parks, waterfronts of Astana? What permits are required and where can I get them?

Answer: Thank you for your request. You should contact “Astana Municipal Property Fund” located at 25 Tashenov Str., tel: 48-27-30, 35-66-25, to resolve this issue.

7. Question: What does business support under the "Business Roadmap 2020" Program include?

Answer: The "Business Roadmap 2020" program is aimed at the development and support of small and medium-sized businesses. The program provides support in the form of interest rate subsidizing for bank loans, i.e. lowering interest rate up to 7%, provision of state guarantees for loans ranging from 50% to 85%, provision of state grants up to three million tenge to one entrepreneur, admitting the missing infrastructure, such as electric power, heating supply, road repairs and other. In the regions, there are also microcredits provided to rural settlements.

In addition, the regional Chamber of Entrepreneurs of Astana provides free training courses within the "Business Advisor", "Senior Gentlemen", "Top Management Training in Nazarbayev University" and the “Establishment of Business Relations" components, which include studying abroad. There is a school of young entrepreneur. Services on doing business, namely, those related accounting, tax, legal, public procurement, management and other issues, are provided free of charge.

The Entrepreneurs Service Center (ESC) was opened to inform the public and provide advisory services to the population in regard to opening and conduct of business at the address: 8A Kazhymukan Str.

8. Question: I am engaged in manufacture of furniture. I am requesting you to provide me financial assistance.

Answer:Today, the government implements the "Business Roadmap 2020" Program. Since your business is listed among the priority sectors of the economy for the Program participants, when obtaining credit loans from the second-tier banks, you can take advantage of government support in the form of interest rate subsidies, loan guarantee. You may receive state support to admit the missing infrastructure for the facility. If you are offering an innovative project, then you can obtain a state grant.

Further advice can be obtained from the Entrepreneurs Service Center (ESC) at 8a Kazhymukan Str., or by contacting the call-center 1408, where Astana Chamber of Entrepreneurs and "Damu" Entrepreneurship Development Fund” JSC provide free consultations, training courses, training sessions for new entrepreneurs.

9. Question: Can we have a road constructed at the expense of state funds, which will be passing from the main highway to our warehouse, thereby providing support to our small family business?

Answer:Under the "Business Roadmap 2020" program, support is provided to small and medium-sized businesses at the expense of public funds in relation to construction and reconstruction of missing infrastructure, such as water supply, heat supply, water pipelines, dead-end tracks, railway approach lines, installation of telephone lines and other types of assistance.

You are required to get technical specifications and pass the state expertise for the project, as well as contact Astana Office of Entrepreneurship and Industry to have this support provided to you.

Question: What kind of assistance is provided in the medical sector? What support is available for the purchase of medical equipment, if we do not have sufficient funds? What documents are required? Is it possible to get a grant?

Answer:Of course, you can get government support for the expansion and modernization of your business under the "Business Roadmap 2020" program, as your type of activities is included in the priority sectors of the economy. When purchasing equipment at the expense of borrowed funds, you can get support in the form of interest rate subsidizing of up to 7% for the obtained loan; in addition, when taking a loan, if you do not have enough collateral, then the state can act as a guarantor for up to 50%, and up to 85% for start-ups.

In order to receive a grant, you need to offer a new, innovative, unique project. The list of required documents is available on the website of the Office of Entrepreneurship and Industry, or "Damu" Fund.

11. Question: I want to do skates rental in the city.

Answer: You need to address to Astana Municipal Property Fund in regard to the aforementioned type of activities (address is as follows: Astana, 25 Tashenov Str., Tel. 35-63-83). You will also be required to enter into a contract for the lease of a land plot and the agreement for compliance with public safety rules.

12. Question: What are the terms and conditions for the provision of state grants under the "Business Roadmap 2020" Single Program for Business Support and Development?

Answer: State grants are available to small-sized businesses, including new young entrepreneurs, start-up entrepreneurs, as well as women, disabled persons and persons above 50, on a gratuitous and irrevocable basis, for the implementation of new business concepts in the priority sectors of the economy, manufacturing industries.

Entrepreneurs, operating within the framework of the program, who submitted full package of documents for the competitive selection, are eligible to participate in the competitive selection for grants obtaining.

Every entrepreneur can participate in the competitive selection for grants obtaining for one business project.

The prerequisites of the business project is the project’s innovation and the entrepreneur’s co-financing (funds) of costs for its sale at the rate of not less than 10% of the volume of the provided grant, including on the basis of his/her personal movable or immovable property, as well as creation of new jobs.

Entrepreneurs shall use grant funds for the following purposes:

1) acquisition of fixed assets and materials;

2) acquisition of intangible assets;

3) acquisition of technology;

4) acquisition of rights to the franchise;

5) expenses related to research and/or introduction of new technologies.

Grant funds cannot be used for the purchase of real estate, land plots and as a payment for rent.

The maximum grant amount per one businessmen is 3 000 000 (three million) tenge.

In the case where several individuals included in the priority target group are the founders of the newly established legal entity, the amount of the grant for the specified legal entity shall not exceed an amount equal to the product of the number of these founders multiplied by 3 000 000 (three million) tenge.

Grants cannot be provided to the following categories of entrepreneurs:

1) those being in the process of reorganization, liquidation or bankruptcy, as well as those whose activities have been suspended in accordance with the current legislation of the Republic of Kazakhstan;

2) those having arrears on taxes and other mandatory payments to the state budget;

3) those whose main activity is the provision of property for rent.

Question: Is there any state support provided in acquisition and implementation of a franchise in the city?

Answer: In order to attract franchise, the Mayor’s Office of the capital jointly with “Damu” Entrepreneurship Development Fund” JSC has launched the Program for Financing Small and Medium-Sized Businesses in Astana (spot lending). This Program provides lending for projects related to the involvement of franchise, development and modernization of retail chains (supermarkets, hypermarkets), public catering points. The maximum loan amount per one entrepreneur is 70 mln. tenge. It was launched deliberately for the support and development of these sectors, as they are not covered by other government programs.

Question: Hello! Being a starting entrepreneur, I'm interested in the following question: what kind of help can I expect from the Mayor’s Office?

In order to support and develop small and medium-sized businesses, the Memorandum of Cooperation for the support of small and medium-sized businesses was signed between the Mayor’s Office of Astana and “Damu” Entrepreneurship Development Fund” JSC (hereinafter – the Fund) on March 30, 2016. In this regard, it is planned to implement a new program aimed at supporting the development of small and medium-sized startup businesses at the expense of joint funds of the local budget and the Fund.

This program will be focused on the support for new entrepreneurs; there will be no restrictions for sectors. At the same time, partial loan guaranteeing is provided by "Damu" Fund under the Program. The maximum amount of the loan per one entrepreneur is up to 50 million tenge. Lending funds will be placed in the partner banks.

Further information can be obtained by contacting the Entrepreneurs Service Centre (ESC) at: 8a Kazhymukan Str., or by contacting the Call-Center 1408, or the "Business Roadmap 2020" Program Implementation Department of Astana Office of Entrepreneurship and Industry (55-69-95).

Any use of materials is allowed with the reference to the official website of Astana city http://astana.gov.kz